Privacy Policy

What Water Damage Pros Records From Customers

We collect only information needed to answer questions, schedule ceiling water damage work, process payment, and document a job. This may include your name, phone number, email address, service address, preferred appointment time, photos, form messages, access instructions, and insurance or property details you choose to provide.

A technician may record site conditions, moisture readings, drying notes, or equipment placement. For example, a moisture meter reading, thermal imaging camera image, or structural drying plan can become part of the service record. Website analytics may collect browser type, approximate location, pages viewed, and referral information.

Please avoid sending sensitive information that is unrelated to the repair. We do not need medical records or account passwords. If a property manager, landlord, or insurer contacts us for you, we may record that person’s business contact details and role.

How Dallas Service Information Supports Your Request

We use submitted information to return calls, confirm appointments, dispatch technicians, prepare estimates, coordinate plumbing leak source repair, issue invoices, and send service reminders. We may also use it to document Class 1–4 water damage, compare moisture meter readings, prepare insurance paperwork, or respond to an insurance adjuster site visit.

Payment details are handled through payment-processing services rather than kept in ordinary website messages. Website analytics help us find broken pages and understand general interest; they do not give us permission to sell your information. Water Damage Pros does not sell personal information.

Access details can affect a job. A note about attic access, ceiling joist spacing, or a recessed light helps a crew plan safely and perform an electrical circuit isolation step when needed. We may contact you about an open estimate, active job, balance, warranty question, or safety issue. You can ask us to stop nonessential messages while keeping communications needed for an existing service relationship.

Outside Services That May Process Limited Details

Water Damage Pros may use outside service categories for scheduling, payment processing, website hosting, security, and analytics. Each provider receives only the information needed for its function and maintains its own privacy terms. We do not add outside advertising trackers to collect browsing profiles for sale.

A scheduling service may receive your name, contact details, address, requested visit, and appointment notes. A payment processor may receive billing information needed to approve a transaction. An analytics service may receive browser, device, page, and approximate location data. Hosting and security providers may handle technical logs that protect forms and the website.

Service records can contain a structural drying plan, psychrometric chart readings, or a HEPA air scrubber note when those details relate to a project. A provider’s handling of that information is governed by its own policy and contract with us. Contact Water Damage Pros if you want to know which category applies to a particular interaction.

Limited Cookies for Site Function and Measurement

This website may use cookies and similar browser storage for basic functions and general analytics. Functional cookies can remember a form session or help a page load correctly. Analytics cookies can show which pages receive visits, which links fail, and whether a contact form works. They are not used for ad tracking or for building a marketing profile across unrelated websites.

You can block or delete cookies through your browser settings. Blocking functional storage may affect forms, scheduling screens, or other page features. Analytics settings may also be limited through browser privacy controls, device settings, or available opt-out tools. A browser can still send basic technical information needed to deliver a page, such as an IP address and request time.

Cookies do not measure the condition of a ceiling, replace a moisture meter, or determine Category 1–2–3 water loss. Those findings come from an in-person inspection and documented service work. Water Damage Pros does not use cookies to sell personal information.

Records Kept for Service, Warranty, and Legal Needs

We keep personal information only as long as it has a reasonable business, warranty, safety, accounting, insurance, or legal purpose. An open form request stays available until the question or appointment is resolved. A completed job record may remain available for warranty support, payment history, dispute review, claim documentation, or compliance records.

A service file can include invoices, photographs, moisture meter results, equipment notes, and a final inspection record. Keeping those details helps us compare later concerns with the original work instead of relying on memory. Records connected to a claim may also need to remain available while an insurer, landlord, or property manager reviews the loss.

You may request deletion, but we may retain limited information when a contract, tax rule, active dispute, safety matter, fraud review, or legal obligation requires it. After the applicable need ends, we delete, anonymize, or securely dispose of records according to our internal practices.

Requests to Review or Remove Your Information

You may ask Water Damage Pros to provide access to personal information we hold, correct inaccurate details, or delete information that no longer needs to be kept. We may request enough information to confirm your identity and may explain any record that must remain for a current service, payment, warranty, insurance, or legal reason.

Send a request by phone at ( or by email at contact@dallaswaterdamagecleaning.com. Written correspondence may be mailed to Water Damage Pros, 2425 N Stemmons Fwy, Suite 220, Dallas, TX 75207, US. Please include the email address, phone number, or service address connected with your request and describe the action you want.

We will review the request and contact you if clarification is needed. A correction may update a customer profile while preserving the original invoice or inspection record. Requests about a repair should include the property address so the correct file can be located.